how to log
service issues
Reporting Service Issues in Johannesburg
Power outages
Report directly to City Power
Website: https://citypower.mobi/login
Phone: (011) 490 7484 or 0800 202 925
Water outages and leaks
Report to Joburg Water
Website: https://customer.forcelink.net/joburg_water/login
Phone: 011 688 1400
Email: fault@jwater.co.za
Roads, potholes and traffic lights
Report to Johannesburg Roads Agency (JRA)
Phone: 0860 562 874
Email: hotline@jra.org.za
Include:
- Street address
- Suburb
Description of the issue
Street lights
Handled by City Power
Report via: https://citypower.mobi/login
Specify clearly:
- Exact location
- Whether it is one light or a section that is out
Getting a reference number
Always request and keep a reference number when logging a fault.
Traffic and by-law enforcement
Report to JMPD
Phone: (011) 375 5911
Billing and municipal accounts
Revenue Department
Email: regionBrevenue@joburg.org.za
Phone: 0860 562 874 (option 1)
E-Joburg portal
Website: https://www.e-joburg.org.za
Fallen trees and parks issues
Report to City Parks
Phone: 011 375 5555 / 0860 562 874
Whatsapp: +27 82 803 0748
Important: Road defects
Pothole
- Caused by wear and tear over time
- No recent work involved
- Report to JRA
Reinstatement
- Road opened for service work and not properly repaired
- Often linked to Joburg Water
- Report to both:
- Joburg Water
- JRA
Escalations
Send a WhatsApp to Councillor Renate van Onselen: 065 674 8216
Include:
- Name
- Address
- Suburb
- Cell number
- Reference number
Since when the issue started
Escalation guidelines
- The CRA manages area-wide outages
- Contact the councillor only for individual issues
- Escalate responsibly