CRA

Security 

general

Security in the CRA area works best when residents understand who does what, and know who to contact when something goes wrong.

Community safety is a shared effort between SAPS, Community Policing Forums, private security companies, CAP, residents, domestic staff, schools, businesses and community organisations. No single body can do everything. The strongest security model is a layered one, where public policing, private response, community reporting and resident awareness all work together.

This page is the CraigPark Residents’ Association’s main security page. From here, residents can find key information on SAPS precincts, emergency contacts, private security providers, reporting channels and practical steps to improve safety at home and in public spaces.

The CRA does not replace SAPS, a CPF or a private security company. Our role is to help residents understand the local security landscape, identify the correct station or forum, share useful information, and support better coordination across the area.

area security provider

CAP

CAP is the appointed public space security provider in the CRA area. CAP’s public space role is focused on visible patrols, rapid response, intelligence-led crime prevention, monitoring and support in the shared environment beyond individual property boundaries.

Residents can support this public space security layer through the CAP Crime Prevention Contribution, previously referred to as the Public Space Security scheme or PSS.

This contribution supports security beyond your front gate, including streets, parks and shared public spaces. It is separate from your home armed response subscription.

Residents are not required to use CAP as their home armed response provider in order to support the public space security scheme. You may contribute to the CAP Crime Prevention Contribution while keeping Beagle Watch, Fidelity ADT or another provider for your own home alarm and armed response.

That said, there is a clear benefit when more residents use the same provider across both public space and home response. A larger shared CAP footprint can improve visibility, coordination, local knowledge and response density in the area. In simple terms, the more connected the security network, the stronger the shield.

Residents therefore have two choices:

Support public space security through the CAP Crime Prevention Contribution.
Subscribe to CAP at Home for armed response at your own property.

Residents may choose one or both, depending on their needs and preferences. The CRA encourages residents to support the public space security layer, regardless of which company they use for home armed response.

To become a CAP at Home subscriber or to contribute to Crime Prevention, please contact CAP directly.

Reporting suspicious activity to CAP: 0861 227 227

Our SAPS and CPF
SAPS contact details
Community Policing Form (CPF)
Other emergency numbers

Our area is served by more than one SAPS station:

  • Craighall falls under SAPS Randburg
  • Craighall Park falls under SAPS Parkview
  • Dunkeld West falls under SAPS Rosebank

Parkview Police Station: 011 067 6000

Randburg Police Station: 011 449 9000

Rosebank Police Station: 011 778 4700

SAPS Parkview Victim Support Unit: 011 486 5000 / 073 280 4453 for immediate trauma intervention

Please report all crime

Residents are encouraged to report every crime incident, even if it seems minor. You will need to visit the Police Station in person in order to get a case reference number. Accurate reporting helps SAPS understand crime patterns and supports better resource allocation.

Each police station has a Community Safety Forum or Community Policing Forum. These forums review local crime incidents and help communities, SAPS and security partners understand current crime trends. CRA is represented at SAPS Parkview CPF and continues to encourage resident involvement in local safety structures. https://parkviewcpf.co.za/

CAP: 0861 227 227

Ambulance: 10177

Cell phone emergency: 112

Netcare: 082 911

ER24: 084 124

Fire and Rescue Services: 011 375 5911

Our SAPS and CPF
SAPS contact details
Community Policing Form (CPF)
Other emergency numbers

Our area is served by more than one SAPS station:

  • Craighall falls under SAPS Randburg
  • Craighall Park falls under SAPS Parkview
  • Dunkeld West falls under SAPS Rosebank
Parkview Police Station: 011 067 6000
Randburg Police Station: 011 449 9000
Rosebank Police Station: 011 778 4700
SAPS Parkview Victim Support Unit: 011 486 5000 / 073 280 4453 for immediate trauma intervention

Please report all crime
Residents are encouraged to report every crime incident, even if it seems minor. You will need to visit the Police Station in person in order to get a case reference number. Accurate reporting helps SAPS understand crime patterns and supports better resource allocation.

Each police station has a Community Safety Forum or Community Policing Forum. These forums review local crime incidents and help communities, SAPS and security partners understand current crime trends. CRA is represented at SAPS Parkview CPF and continues to encourage resident involvement in local safety structures. https://parkviewcpf.co.za/

CAP: 0861 227 227

Ambulance: 10177

Cell phone emergency: 112

Netcare: 082 911

ER24: 084 124

Fire and Rescue Services: 011 375 5911

Public Safety

How to report and escalate

The right reporting route depends on what has happened.

"

Emergencies

An emergency is anything that is happening now, has just happened, or involves immediate danger to people, property or public safety.

What to do:

  • Call SAPS or the relevant emergency number immediately.
  • Call CAP on 0861 227 227 if the incident is in the CRA area or involves suspicious activity in the public space.
  • Call your private security provider if your property, alarm or armed response service is involved.
  • Once safe, report the incident to SAPS and obtain a case number where appropriate.
  • Do not rely only on a WhatsApp group in an emergency. WhatsApp is useful for awareness, but it is not a substitute for calling the correct emergency response service.

Non-Emergencies

A non-emergency is an issue that needs to be reported, but where there is no immediate danger.

What to do:

  • Report crimes to SAPS and obtain a case number where appropriate.
  • Report suspicious public-space activity to CAP.
  • Notify your private security provider if your property or alarm system is involved.
  • Share relevant information through official community channels where appropriate, but avoid speculation, accusations or unverified claims.

Practical safety guidance

Good security is layered. Start with the basics, then keep improving.

Household Security

Check how secure your home really is.

  • If you have recently moved into a home, or if renovations have taken place, change the locks. You do not know who may still have keys.
  • Entry doors should be solid and fitted with proper deadlocks. Spring-loaded locks are easier to force or bypass. Sliding doors should have additional bolts or security devices.
  • Test your alarm system regularly. Check that it is linked to your armed response company and that all zones are working properly. Change keypad codes from time to time, especially when staff, tenants, contractors or previous occupants have had access.
  • If you have an electric fence, check that it is working and linked to your alarm system.
  • Secure your roof access. Homes do not only have four sides. Roof tiles, trap doors and ceiling spaces can be weak points. Your trap door should be secured and, where possible, connected to the alarm.
  • Do a practical walk-around of your own property and ask: “How would I break in if I wanted to?” It may be uncomfortable, but it is useful. Criminals are not sentimental. They look for the easiest option.

Perimeter and access control

  • Keep gates, garage doors and pedestrian entrances closed and properly secured.
  • Do not leave your garage door open. Garages often contain tools, ladders and equipment that can be used to break into the house.
  • Do not leave ladders, garden tools or heavy objects lying around outside.
  • Trim shrubs near entrances, gates and intercoms. Avoid creating hiding places close to your front door or driveway.
  • Check whether trees on or near your boundary could be used to climb onto your property.
  • Motion-sensitive lights are often more useful than lights that stay on all night, because the change in light draws attention. If you use floodlights, position them carefully so they do not create deep shadows or blind spots.
  • Do not completely hide your home from the street. Privacy is valuable, but total concealment can make it easier for criminals to operate unseen.

Suspicious Activity

Report suspicious activity early. A short call may prevent a serious incident.

Suspicious activity may include:

  • People trying gates, doors or car handles
  • Vehicles moving slowly without clear purpose
  • People watching homes, staff or residents
  • Unknown people entering properties without permission
  • People carrying tools or equipment without a clear reason
  • Repeated loitering near gates, parks, schools or intersections
  • Unusual activity around cables, substations or municipal infrastructure

Do not confront suspicious people yourself. Observe from a safe place and report the details.

Public-space Awareness

Stay alert in streets, parks and shared public spaces.

  • Avoid walking while distracted by your phone.
  • Keep valuables out of sight.
  • Be aware of vehicles or people that appear to be following you.
  • Vary routines where practical.
  • Use well-lit routes.
  • Report broken streetlights and areas that have become unsafe.
  • When using parks, be aware of who is around you and avoid isolated areas when alone.

Community security works when residents stay engaged. A safe public space is not created by one patrol vehicle, one WhatsApp group or one resident. It is created by consistent reporting, visible presence, good infrastructure and proper follow-through.

Personal information and visibility

  • Do not advertise when you are away.
  • Avoid leaving voicemail or automated replies saying that your household is away for a long period.
  • Do not display your name unnecessarily on your house, gate, car or number plate.
  • Lock your mailbox and protect personal documents. Bank statements, municipal accounts and other documents can be used for scams or identity-related crime.
  • Do not leave packaging for expensive items outside your gate. Packaging for televisions, appliances, computers or other high-value items advertises what is inside the home.

Valuables and Records

  • Photograph or video each room in your home, including cupboards and valuable items. Keep these records safely backed up.
  • Record serial numbers for valuable electronics and appliances.
  • Mark valuable items where possible.
  • Consider storing seldom-used valuables off-site.
  • Do not keep all valuables in the obvious places. The main bedroom is often the first place criminals search.

Community participation

It is self-evident that additional steps, including contributing towards a community security scheme, make a significant difference to personal safety and public-space security.

The CRA encourages residents to understand and support the CAP Crime Prevention Contribution, previously referred to as the Public Space Security scheme or PSS, and to participate in local safety structures where possible.

Security is not only about reaction. It is about prevention, coordination and making the area harder to target.